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Cisco Certified Support Technician (CCST) Networking Sample Questions (Q21-Q26):

NEW QUESTION # 21
Which two pieces of information should you include when you initially create a support ticket? (Choose 2.)

A. The actions taken to resolve the fault
B. A detailed description of the fault
C. The description of the top-down fault-finding procedure
D. A description of the conditions when the fault occurs
E. Details about the computers connected to the network

Answer: B,D

Explanation:
* Statement A: "A detailed description of the fault." This is essential for support staff to understand the nature of the problem and begin troubleshooting effectively.
* Statement C: "A description of the conditions when the fault occurs." This helps in reproducing the issue and identifying patterns that might indicate the cause of the fault.
* Statement B: "Details about the computers connected to the network." While useful, this is not as immediately critical as understanding the fault itself and the conditions under which it occurs.
* Statement D: "The actions taken to resolve the fault." This is important but typically follows the initial report.
* Statement E: "The description of the top-down fault-finding procedure." This is more of a troubleshooting methodology than information typically included in an initial support ticket.
References:
* Best Practices for Submitting Support Tickets: Support Ticket Guidelines

NEW QUESTION # 22
HOTSPOT
An app on a user's computer is having problems downloading data.
The app uses the following URL to download data: https://www.companypro.net:7100/api
You need to use Wireshark to capture packets sent to and received from that URL.
Which Wireshark filter options would you use to filter the results? Complete the command by selecting the correct option from each drop-down list.
Note: You will receive partial credit for each correct selection.

Answer:

Explanation:

Explanation:
To capture packets sent to and received from the URL https://www.companypro.net:7100/api using
Wireshark, you would use the following filter options:
Protocol: tcp
Filter Type: port
Port Number: 7100
This filter setup in Wireshark will display all TCP packets that are sent to or received from port 7100, which is the port specified in the URL for the API service. Since HTTPS typically uses TCP as the transport layer protocol, filtering by TCP and the specific port number will help isolate the relevant packets for troubleshooting the app's data download issues.
tcp: The app is using HTTPS, which relies on the TCP protocol for communication.
port: The specific port number used by the application, which in this case is 7100.
7100: This is the port specified in the URL (https://www.companypro.net:7100/api).
This filter will capture all TCP traffic on port 7100, allowing you to analyze the packets related to the application's data download.
Reference: Wireshark Filters: Wireshark Display Filters

NEW QUESTION # 23
A Cisco PoE switch is shown in the following image.
Which type of port will provide both data connectivity and power to an IP phone?

A. Ports identified with numbers 3 and 4
B. Ports identified with number 7
C. Ports identified with number 6
D. Port identified with number 2

Answer: C

Explanation:
In the provided image of the Cisco PoE switch, the ports identified with number 6 are the standard RJ-45 Ethernet ports typically found on switches that provide both data connectivity and Power over Ethernet (PoE). PoE ports are designed to supply power to devices such as IP phones, wireless access points, and other PoE-enabled devices directly through the Ethernet cable.
Ports:
* 2: Console port (for management and configuration)
* 3 and 4: Specific function ports (often for management)
* 6: RJ-45 Ethernet ports (capable of providing PoE)
* 7: SFP ports (for fiber connections, typically do not provide PoE) Thus, the correct answer is C. Ports identified with number 6.
Reference: =
* Cisco Catalyst 2960-L Series Switches Data Sheet
* Cisco PoE Overview

NEW QUESTION # 24
Examine the connections shown in the following image. Move the cable types on the right to the appropriate connection description on the left. You may use each cable type more than once or not at all.

Answer:

Explanation:

Explanation:
Based on the image description provided, here are the cable types matched with the appropriate connection descriptions:
Connects Switch S1 to Router R1 Gi0/0/1 interface Cable Type: = Straight-through UTP Cable Connects Router R2 Gi0/0/0 to Router R3 Gi0/0/0 via underground conduit Cable Type: = Fiber Optic Cable Connects Router R1 Gi0/0/0 to Router R2 Gi0/0/1 Cable Type: = Crossover UTP Cable Connects Switch S3 to Server0 network interface card Cable Type: = Straight-through UTP Cable The choices are based on standard networking practices where:
* Straight-through UTP cables are typically used to connect a switch to a router or a network interface card.
* Fiber optic cables are ideal for long-distance, high-speed data transmission, such as connections through an underground conduit.
* Crossover UTP cables are used to connect similar devices, such as router-to-router connections.
These matches are consistent with the color-coded cables in the image: green for switch connections, yellow for router-to-router connections within the same rack, and blue for inter-rack connections. The use of these cables follows the Ethernet cabling standards.
* Connects Switch S1 to Router R1 Gi0/0/1 interface:
* Cable Type: Straight-through UTP Cable
* Explanation: A straight-through UTP cable is typically used to connect different types of devices, such as a switch to a router.
* Connects Router R2 Gi0/0/0 to Router R3 Gi0/0/0 via underground conduit:
* Cable Type: Fiber Optic Cable
* Explanation: Fiber optic cables are used for long-distance connections, such as those through an underground conduit between buildings.
* Connects Router R1 Gi0/0/0 to Router R2 Gi0/0/1:
* Cable Type: Crossover UTP Cable
* Explanation: A crossover UTP cable is typically used to connect similar devices directly, such as router to router connections.
* Connects Switch S3 to Server0 network interface card:
* Cable Type: Straight-through UTP Cable
* Explanation: A straight-through UTP cable is typically used to connect a switch to an end device, such as a server.
* Straight-through UTP Cable: Used to connect different devices (e.g., switch to router, switch to server).
* Crossover UTP Cable: Used to connect similar devices directly (e.g., router to router, switch to switch).
* Fiber Optic Cable: Used for long-distance and high-speed connections, often between buildings or data centers.
References:
* Network Cable Types and Uses: Cisco Network Cables
* Understanding Ethernet Cabling: Ethernet Cable Guide

NEW QUESTION # 25
HOTSPOT
You plan to use a network firewall to protect computers at a small office. For each statement about firewalls, select True or False.
Note: You will receive partial credit for each correct selection.

Answer:

Explanation:

Explanation:
A firewall can direct all web traffic to a specific IP address.
True: Firewalls can be configured to perform Network Address Translation (NAT) and port forwarding, which can direct all web traffic (typically on port 80 and 443) to a specific internal IP address.
A firewall can block traffic to specific ports on internal computers.
True: Firewalls can be configured with access control lists (ACLs) or rules to block traffic to specific ports on internal computers, enhancing security by restricting unwanted or harmful traffic.
A firewall can prevent specific apps from running on a computer.
False: Firewalls typically control traffic flow and do not prevent specific applications from running on a computer. Application control is usually managed by endpoint security software or application control systems.
Directing Web Traffic: Firewalls can manage traffic redirection using NAT and port forwarding rules to route web traffic to designated servers or devices within the network.
Blocking Specific Ports: Firewalls can enforce security policies by blocking or allowing traffic based on port numbers, ensuring that only permitted traffic reaches internal systems.
Application Control: While firewalls manage network traffic, preventing applications from running typically requires software specifically designed for endpoint protection and application
management.
Reference: Understanding Firewalls: Firewall Capabilities
Network Security Best Practices: Network Security Guide

NEW QUESTION # 26
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